Privacy Policy
Effective Date: 26 June 2026
Welcome to Aaurivaa. This Privacy Policy explains how Aaurivaa, operating through aauriva.com, collects, uses, stores, shares, and protects your personal information when you visit our website, place an order, contact us, submit a review, or interact with our services.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Who We Are
Aaurivaa is a fragrance brand offering handcrafted perfumes through our website.
Contact Details:
Email: support@aauriva.com
WhatsApp/Phone: +91 9641325982
Address: 889/1C, D.H. Road, Thakurpukur, Near SBI ATM, Kolkata – 700063, West Bengal, India.
2. Information We Collect
We may collect the following types of information:
Personal Information
When you place an order, create an account, contact us, subscribe, or submit a review, we may collect:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Order details
- Review details, if submitted
- Any message or query sent through our contact forms, email, WhatsApp, or support channels
Payment Information
Payments are processed through secure third-party payment gateways. We do not store your full card number, UPI PIN, CVV, net banking password, or other sensitive payment credentials on our website.
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on the website
- Referring website/source
- Cookies and similar tracking data
3. How We Use Your Information
We use your information for the following purposes:
- To process, confirm, pack, ship, and deliver your orders
- To send order updates, shipping updates, invoices, and customer support messages
- To respond to your queries, complaints, or support requests
- To process cancellations, replacements, returns, or refunds where applicable
- To improve our website, products, customer experience, and services
- To prevent fraud, misuse, unauthorized transactions, or security issues
- To send promotional messages, offers, or updates only where permitted by law or with your consent
- To comply with applicable laws, tax, accounting, legal, and regulatory requirements
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, analyze traffic, and support marketing or advertising activities.
You can control or disable cookies through your browser settings. However, disabling cookies may affect certain features of the website, including cart, checkout, login, and personalized browsing features.
5. Sharing of Information
We do not sell your personal information.
We may share your information only with trusted third parties who help us operate our business, including:
- Payment gateway providers
- Courier and logistics partners
- Website hosting and technical service providers
- Email, SMS, WhatsApp, and communication service providers
- Analytics and advertising platforms
- Legal, tax, accounting, or compliance professionals
- Government, regulatory, or law enforcement authorities, where legally required
These third parties are expected to handle your data securely and only for the purpose for which it is shared.
6. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfill orders and provide customer support
- Maintain business, tax, accounting, and legal records
- Resolve disputes
- Prevent fraud or misuse
- Comply with applicable laws
When your information is no longer required, we may delete, anonymize, or securely store it as required by law.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.
However, no method of online transmission or electronic storage is 100% secure. Therefore, while we work to protect your data, we cannot guarantee absolute security.
8. Children’s Privacy
Our website and products are intended for users who are legally capable of entering into a contract. We do not knowingly collect personal information from children without appropriate parental or guardian consent.
If you believe a child has provided us personal information without proper consent, please contact us and we will take appropriate steps.
9. Your Rights
Subject to applicable law, you may request to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Withdraw consent for marketing communications
- Request deletion of your personal information, subject to legal and business record requirements
- Raise a grievance regarding use of your personal information
To make a request, contact us at support@aauriva.com.
10. Marketing Communications
You may receive promotional messages, offers, or updates from us if you have subscribed, purchased from us, or otherwise provided consent where required.
You can opt out of promotional communications by contacting us at support@aauriva.com or by using the unsubscribe option where available.
Please note that even after opting out of marketing messages, we may still send transactional messages related to your orders, payments, shipping, refunds, or customer support.
11. Third-Party Links
Our website may contain links to third-party websites, social media platforms, payment gateways, courier tracking pages, or external services.
We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before sharing information with them.
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.
Your continued use of the website after updates means you accept the revised Privacy Policy.
13. Contact Us
For privacy-related questions, requests, or complaints, please contact:
Aaurivaa
Email: support@aauriva.com
WhatsApp/Phone: +91 9641325982
Address: 889/1C, D.H. Road, Thakurpukur, Near SBI ATM, Kolkata – 700063, West Bengal, India.