Terms and Conditions
Effective Date: 26 June 2026
Welcome to Aaurivaa. These Terms and Conditions govern your access to and use of aauriva.com, including browsing, placing orders, making payments, submitting reviews, and using any services offered through the website.
By accessing or using our website, you agree to be bound by these Terms and Conditions.
1. General Information
Aaurivaa is a fragrance brand offering handcrafted perfumes through its website. Our perfumes are created with a focus on originality, elegance, quality, and personal scent expression.
For any questions, you may contact us at:
Email: support@aauriva.com
WhatsApp/Phone: +91 9641325982
Address: 889/1C, D.H. Road, Thakurpukur, Near SBI ATM, Kolkata – 700063, West Bengal, India.
2. Eligibility
By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable Indian law. If you are using the website on behalf of another person or organization, you confirm that you have the authority to do so.
3. Products
Aaurivaa offers fragrance products, including perfumes and related items.
Product descriptions, notes, ingredients, scent profiles, images, pricing, offers, and availability are provided for general product understanding. We make reasonable efforts to display accurate information, but actual product packaging, color, bottle appearance, scent perception, or performance may slightly vary due to batch production, device display settings, individual skin chemistry, weather, storage, and usage conditions.
4. Fragrance Disclaimer and Allergy Notice
Perfume performance may vary from person to person depending on skin type, body chemistry, climate, application method, and storage conditions.
Before full use, customers are advised to perform a patch test. If irritation, allergy, redness, itching, headache, breathing discomfort, or any adverse reaction occurs, discontinue use immediately and seek medical advice if required.
Avoid contact with eyes, broken skin, open wounds, and sensitive areas. Keep away from children, heat, flames, and direct sunlight. Do not ingest. External use only.
5. IFRA and Safety Claims
Aaurivaa states that its fragrances are formulated following IFRA-related guidelines and safety practices. However, individual sensitivity and allergic reactions may still occur. Customers with known allergies, skin sensitivity, respiratory issues, pregnancy-related fragrance sensitivity, or medical conditions should check suitability before use.
6. Pricing and Availability
All prices listed on the website are in Indian Rupees unless stated otherwise.
Prices, discounts, offers, product availability, and promotional campaigns may change without prior notice. We reserve the right to modify, discontinue, or update any product, offer, or price at any time.
In case of a technical pricing error, stock error, coupon misuse, payment issue, or incorrect product information, we reserve the right to cancel or modify the order after informing the customer.
7. Orders and Acceptance
Placing an order on the website does not automatically mean the order has been accepted. Order acceptance is subject to:
- Payment confirmation
- Product availability
- Correct customer and delivery details
- Successful fraud/security checks
- Serviceability of the shipping address
We reserve the right to accept, reject, cancel, or limit any order at our discretion, including in cases of suspected fraud, misuse, incorrect pricing, duplicate orders, or unavailable stock.
8. Payments
Payments may be processed through third-party payment gateways. By placing an order, you agree to provide accurate payment and billing details.
Aaurivaa is not responsible for payment failures, payment gateway downtime, bank delays, UPI issues, card declines, or third-party transaction errors. If your payment is deducted but the order is not confirmed, please contact us with payment proof.
9. Shipping and Delivery
We aim to process and ship orders within the timelines mentioned in our Shipping Policy. Delivery timelines are estimates and may vary due to courier delays, weather, operational issues, public holidays, incorrect address, remote location, or circumstances beyond our control.
Risk of loss or damage may pass to the customer once the product is delivered to the shipping address provided during checkout.
10. Cancellations
Orders may be cancelled only before dispatch. Once an order has been shipped, cancellation may not be possible.
To request cancellation, contact us as soon as possible at support@aauriva.com or +91 9641325982 with your order details.
11. Returns, Replacements, and Refunds
Returns, replacements, and refunds are governed by our Refund & Return Policy.
Due to the personal-use and hygiene-sensitive nature of perfumes, returns are accepted only in limited cases, such as damaged, defective, leaked, or incorrect products, subject to verification and policy conditions.
12. Coupons and Offers
Coupons, discounts, free shipping, subscriber offers, or promotional campaigns may be subject to separate terms.
We reserve the right to modify, withdraw, reject, or cancel any coupon or promotional offer in cases of misuse, technical error, duplicate use, fraud, or violation of offer terms.
13. User Reviews and Content
If you submit a review, rating, testimonial, image, message, or other content to Aaurivaa, you grant us permission to display, use, reproduce, edit, and publish that content for website, marketing, and promotional purposes.
You agree not to submit content that is false, abusive, defamatory, illegal, offensive, misleading, infringing, or harmful.
We reserve the right to moderate, reject, remove, or edit user-submitted content at our discretion.
14. Intellectual Property
All website content, including brand name, logos, product names, product descriptions, images, graphics, layout, design, text, icons, videos, and other materials, belongs to Aaurivaa or its respective owners.
You may not copy, reproduce, modify, distribute, sell, publish, or commercially exploit any website content without prior written permission.
15. Prohibited Uses
You agree not to use the website for:
- Fraudulent or unlawful activities
- Misuse of coupons, payments, or offers
- Uploading harmful code, malware, spam, or abusive content
- Attempting unauthorized access to website systems
- Copying or scraping website content without permission
- Violating intellectual property rights
- Harassing, abusing, or misleading other users or the brand
16. Limitation of Liability
To the maximum extent permitted by law, Aaurivaa shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, allergic reaction due to individual sensitivity, delivery delays beyond our control, or dissatisfaction caused by subjective scent preference.
Our total liability, if any, shall not exceed the amount paid by you for the product giving rise to the claim.
17. Indemnity
You agree to indemnify and hold Aaurivaa harmless from any claims, losses, damages, liabilities, costs, or expenses arising from your misuse of the website, breach of these Terms, violation of law, or infringement of third-party rights.
18. Force Majeure
We shall not be liable for delays or failures caused by events beyond our reasonable control, including natural disasters, strikes, courier disruptions, government restrictions, pandemics, internet failures, payment gateway issues, supply chain delays, or other force majeure events.
19. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts located in Kolkata, West Bengal, India.
20. Changes to Terms
We may update these Terms and Conditions at any time. The updated version will be posted on this page with a revised effective date.
Your continued use of the website after updates means you accept the revised Terms.
21. Contact Us
For questions about these Terms and Conditions, contact:
Aaurivaa
Email: support@aauriva.com
WhatsApp/Phone: +91 9641325982
Address: 889/1C, D.H. Road, Thakurpukur, Near SBI ATM, Kolkata – 700063, West Bengal, India.